Help & Support
Getting Started
Sway is a personalized hypnotherapy app designed to help you achieve your wellness goals through guided audio sessions. When you first open the app, you'll be guided through a brief onboarding to personalize your experience.
Frequently Asked Questions
How does Sway work?
Sway creates personalized hypnotherapy sessions based on your goals and preferences. Each session uses proven relaxation and suggestion techniques to help you make positive changes.
Is my data private?
Yes. Your personal data is stored locally on your device. We only collect anonymous usage analytics to improve the app. See our Privacy Policy for details.
How do I restore my subscription?
Open the app and go to Settings. Tap "Restore Purchases" to restore any previous subscriptions linked to your Apple ID.
The audio isn't playing. What should I do?
Make sure your device isn't in silent mode and the volume is turned up. If issues persist, try closing and reopening the app, or restarting your device.
How do I cancel my subscription?
Subscriptions are managed through the App Store. Go to Settings → [Your Name] → Subscriptions on your iPhone, find Sway, and tap Cancel Subscription.
Contact Support
Can't find what you're looking for? We're here to help.
Email us at info@sway-app.com
We typically respond within 24-48 hours.